LeadAbility Graduation

Diverse Leadership Inc (DLI) was invited to speak to the graduating LeadAbility participants. Jane Hannay, Board Member, represented DLI. We hope to have contact with the graduates in the future and wish them all the best on their individual leadership journeys.

Congratulations to all the graduates, it was wonderful to meet you and hear about some of your experiences, projects and plans.

To find out more about the LeadAbility program go to LeadAbility Program

The Aspiring Leaders Program presents ‘Styled for Success’

Diverse Leadership Inc supports:

‘Styled for Success’

How we dress for meetings and interviews is important – Vinnie’s will show us how to put an outfit together without spending big.


Tuesday July 26th 1.30pm – 3.30pm

Please arrive before session starts, the room will be open from 1.15pm

At the National Disability Insurance Agency (NDIA) office – on the corner of Marion Street and Railway Parade in Midland.
Street parking is available.To register contact:Jane at E-QUAL on 9389 9930 or jane@e-qual.net

Please let us know if you have any access requirements

This program is funded by the National Disability Insurance Agency St Vinnie’s will have a donation bin in the room – so clean out your wardrobe before you come and donate your items to help others dress for success!

June Guest Speaker Jenny Gleson of NDS WA will be speaking about the NDS Complaints Project.

Our next DLI members meeting: Guest Speaker Jenny Gleson of NDS WA will be speaking about the NDS Complaints Project.

This will be a roundtable discussion of DLI members and interested people.

New Diverse Leadership Inc members are welcome!

Date Thursday 30 June 2016
Time 2 pm to 3:30 pm
Venue Ethnic Disability Advocacy Centre (EDAC) – 320 Rokeby Road, Subiaco.

RSVP by Monday 27 June 2016 by email to info@diverseleadership.com.au

Project Brief

1. Assist WA disability sector organisations (DSOs) to develop positive complaints cultures which empower people with disability families and carers to understand how to provide feedback and complaints, and feel confident and comfortable with providing feedback and complaints about the supports and services they receive.

2. Develop sector understanding of complaints processes – those both internal and external of the organisation. For example DSO, Disability Service Commission and Health and Disability Services Complaints Office (HaDSCO) processes.

3. Develop sector understanding of reporting and capacity to respond to serious and sentinel events.

4. Ensure staff in DSOs understand how best to provide support to people with disability, their families and carers, and/or how to empower people with disability to provide feedback and complaints and how to respond to people with disability, families and carers when issues and incidents are raised or have occurred.

5. Similarly ensure staff in DSOs understand how they can raise concerns, or provide feedback and complaints about issues or incidents.

Come along and share your views.

Telephone voting for the 2016 federal election

Voters who are blind or have low vision will be able to cast a vote in secret by telephone from any location, including their own homes.

Voters must first register to cast their vote by telephone. Registration will be available from Monday 13 June 2016. When a voter calls to register, they will be asked questions to enable a check of the electoral roll, and will also asked to choose a PIN. Once registered, they will be sent a registration number by email, SMS, postal mail, or through a phone call.

Call to vote
Telephone voting will be available from Tuesday 14 June 2016. When voting, electors will not need to give their name. Their registration number and PIN will be used to mark their name off the electoral roll while protecting their privacy. It is important that voters do not forget their registration details.

A call centre voting assistant will record the voter’s preferences on the ballot papers. The vote will be secret and a second voting assistant will ensure that the vote is recorded according to the voter’s intention.

The vote remains secret because the call centre voting assistants will not know the voter’s name and address. Once the vote is complete, the voting assistant will place the ballot papers into a secure ballot box.

Information for electors with disability
Updated: 9 May 2016

A range of information and services is available to help electors with disability to cast their vote for the 2016 federal election.

Access for people with disability
Polling places with disabled access will be shown on the website when available. The polling places identify the level of accessibility (full, assisted or none).

You can ask someone to help you vote. Polling place staff are trained to assist you, or you can nominate any person (except a candidate) to assist. This person could be a friend, relative or a party worker. If voters do not nominate someone, then the polling official in charge will provide assistance.

The assistant reads the contents of the ballot paper and then completes the ballot paper according to the voter’s preferences.

There are also special arrangements at polling places for people who cannot get out of their car. If the polling official in charge is satisfied that you cannot enter the polling place, someone will bring the ballot papers to you.

Telephone voting
Voters who are blind or have low vision will be able to cast a vote in secret by telephone from any location, including their own homes.

Telephone voting

Apply for a postal vote

An assistant may complete the ballot papers and envelope, but the voter must sign the envelope or make a mark as a signature.

Your official guide to the 2016 federal election
Your official guide to the 2016 federal election is not yet available.

A printed version of the official guide will be delivered to every household in Australia. It provides information on when and where to vote, assistance available at polling places and how to vote correctly. The official guide will be available in accessible formats including e-text, large print and audio MP3. Electors will also be able to request to have a braille, DAISY or audio CD sent to them.

Candidate lists
The list of candidates for the House of Representatives and Senate is not yet available.

Lists of candidates for the House of Representatives (in each division) and the Senate (in each state and territory) will be available by request in e-text, large print PDFs, MP3 or braille formats.


Easy English Guides

A guide to enrolling and voting

Voting is different this federal election

For more information contact 13 26 26. If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service (NRS):

TTY users phone 133 677 then ask for 13 23 26
Speak and Listen users phone 1300 555 727 then ask for 13 23 26
Internet relay users connect to the NRS then ask for 13 23 26

The City of Perth is preparing its 2016 – 2020 DAIP

The City of Perth is preparing its 2016- 2020 Disability Access and Inclusion Plan and wants to hear from individuals and organisations who would like to have a say about the City’s progress with access and inclusion and contribute to the development of this new plan.

Please complete the survey online at https://www.surveymonkey.com/r/PerthDAIPReview

Hard copies of the survey are also available at:

  • Council House (Customer Service Desk) 27 St Georges Terrace, Perth
  • Forrest Place Information Kiosk, Murray Street Mall
  • Citiplace Community Centre, Upper Level Concourse, Perth Central Railway Station
  • Citiplace Rest Centre, Upper Level Concourse, Perth Central Railway Station
  • Citiplace Child Care, corner Wellington and Barrack Streets, Perth
  • The City of Perth Library, Hay Street, Perth
  • Or can be mailed out on request

For enquiries or to provide feedback, email e-qual@e-qual.net or call 1800 648 021 (free call except from mobile)

This consultation closes Friday 6 May 2016.

The draft plan will be available for comment from the end of May 2016. Please check the City of Perth website www.perth.wa.gov.au for updates.

Please share this survey with your staff, clients and networks


Jane Hannay
Senior Consultant
E: e-qual@e-qual.net
P: (08) 9389 9930
M: 0401 667 555
PO Box 200 Nedlands WA 6909

The Aspiring Leaders Program presents “Speaking in Public”

Have you ever had the perfect comment to make at a meeting, but not had the confidence to say it?

Does the thought of speaking in public make you tremble at the knees?

Would you like to tell your story?

Come along and hear some tips from Peter Dhu, an expert in public speaking, who has helped many others have their say with confidence. http://www.peterdhu.com.au

Tuesday May 10th 1.30pm – 3.30pm
Please arrive before the session starts, the room will be open from 1.15pm

At the NDIA office – on the corner of Marion Street and Railway Parade in Midland.

Street parking is available.To register contact:Jane Hannay at E-QUAL on 9389 9930 or jane@e-qual.net

Please let us know if you have any access requirements.

This program is funded by the National Disability Insurance Agency

Join the Therapy Focus Board

Come on Board!

Therapy Focus’ Board of Directors is currently seeking expressions of interest from people with a personal experience of disability to join them on the Board.


The Directors work collectively to enhance strategic direction and support Therapy Focus’ Executive Team to provide strong leadership and management. Expressions of Interest to join the Board are being sought from people who have a disability themselves, care or have cared for someone with a disability to provide the Board with personal insights and perspectives of disability.

The Board meet on Monday afternoons at least 6 times a year, and there are a number of advisory committees that Directors can become members of.

Download form in PDF or Word at

For further information or assistance completing the form please contact Company Secretary, Penelope Wakefield on 1300 135 373 or email secretary@therapyfocus.org.au

Expressions of Interest close Thursday 21 April at 4pm.

Research How can services become safer for people with disabilities?

Diverse Leadership members are taking part in a focus group run by Marg Pickup a project officer from Curtin University on Safer Services for people with disabilities on Thursday 3rd March 2016 at 2 pm at Ethnic Disability Advocacy Centre (EDAC) 320 Rokeby Road, Subiaco. Participants are welcome.

Safer Services:
What is this study about? With funding from Lotterywest, National Disability Services Western Australia (NDS WA) and Curtin University are working together to better understand how services can help to keep people with disabilities safe.

Who can participate in this study? People using disability services, people working in disability organisations or other people involved, for example: parents, carers and advocates. If you are not a paid employee of a disability service organisation or allied agency, you will be offered a $30 gift voucher or movie pass in appreciation for your participation.

What will you be asked to do? In an interview or group discussion a Curtin researcher will ask you about how safe you think disability services are and how services could be better at keeping people with disabilities safe. The discussion may take 1 hour or as long as you want to talk. The discussion will be recorded. Participation is voluntary and you may stop participating at any time without reason or consequence. You are welcome to have a support person with you during the interview, if you wish.

How will this study be useful? Your information will help us to develop resources for services that make them better at keeping people with disabilities safe.

How will your information be protected? All information will be kept in locked cabinets at Curtin University. It will only be available to members of the Curtin research team. Members of the team are bound to keep research data confidential. When reports and articles are written about the study, information will be presented so that the reader cannot know from whom the information came or to which service it refers.

Are there any risks? You might become upset thinking about situations where services have not been safe. If so, you can stop the discussion at any time and then decide if you want your information to be used. If the interviewer sees that you feel upset, you will be asked if you want to stop the discussion. If you are feeling upset it can help to talk to a friend or family member or to contact your GP/local counselling services. You can also call Lifeline for counselling and crisis support on 13 11 14. The interviewer will ask you if you want him/her to call you the next day and talk about how you feel.

What do you do if you want to participate or if you want more information? You contact Marita Falkmer by phone (08 9266 3606), email (marita.falkmer@curtin.edu.au) or by returning the attached form to her. If you choose to participate, we will agree on a time and place for the interview/ discussion that that suits you.

Thank you for considering participating in this study.

This study has been approved by the Curtin University Human Research Ethics Committee (Approval Number HR 26/2015). The Committee is comprised of members of the public, academics, lawyers, doctors and pastoral carers. If needed, verification of approval can be obtained either by writing to the Curtin University Human Research Ethics Committee, c/- Office of Research and Development, Curtin University, GPO Box U1987, Perth, 6845 or by telephoning 9266 2784 or by emailing hrec@curtin.edu.au

Disability conference highlights costs of exclusion and opportunities for change

Disabled people are mostly ignored by Australian businesses but Melbourne conference highlights five ways to create social change and employ more people

As you would expect, the economic and social welfare of disabled Australians was the key point of discussion at the Disability, human rights and social equity conference held at the University of Melbourne this month.

The program was headlined by Charlotte McClain-Nhlapo, disability advisor to the World Bank Group, while other sessions were led by prominent spokespeople, including Ron McCallum, Graeme Innes and Rosemary Kayess who all have lived experience of disability.

Disabled workers can’t afford justice to deal with workplace harassment

In a rare show of solidarity, academics, disability practitioners and activists all agreed the stories we tell around disability have to avoid merely tugging on the heart strings in order to make any real lasting social change.

Well-meaning intentions are nice, but they have done little in a practical sense to get us employed and therefore economically active in our communities. Instead what emerged from the conference was a practical five-point plan for the business community to adopt to really make a difference.

Hire disabled people

People with disability make up 10% of the potential workforce yet the unemployment rate, as MacCallum said, is sitting at 9.4%, compared with 6% of the rest of the population.

Recent research by Prof Anne Kavanagh also shows the state of unemployment affects disabled people’s wellbeing substantially more. But don’t pity them, employ them. The JobAccess website has plenty of information on how to adjust the workplace and culture to make it workable for all.

Disabled people are ignored at best, and dismissed at worst, because in various degrees, they function slightly differently from the norm. As a result, a capable, not to mention vibrant, portion of Australian society are sitting at home, unemployed. As human rights lawyer Rosemary Kayess said, “No one is talking about our rights as human beings…” let alone, enforcing them.

McClain Nhlapo made the point that business must understand what exclusion really means in order to see disability as a catalyst for economic growth. If we look at disability through a social lens, rather than a medicalised impairment framework, we begin to see inequality and discrimination everywhere. We build inaccessible buildings and don’t blink because “it’s more financially viable”.

And so the destructive cycle begins.

Good access is good business

As MacCallum pointed out statistics show one in five people have some sort of disability. So potential customers are encountering serious obstacles in their attempt to access businesses.

I’m not even talking here about explicit physical access. Too often, when considering accessibility, people think of wheelchair ramps and handrails, then conclude they are too hard or costly to implement.

Instead as McClain Nhlapo said in her keynote address, it’s about access in the broadest sense, and being aware that not everyone navigates society in the same way.

What if the computer says no because you are a disabled consumer?

So having clear and wide pathways would be an excellent start, and if you need signs, ensure they are pictorial in some way, and at a reasonable height. Retail businesses should also adopt flexible return policies for people who can’t try products in the store, and ensure any exchange of goods and money is simple and straightforward for everyone. This is about creating an inclusive mindset to provide services to all people, regardless of ability.

And if there’s not an accessible entry, don’t apologise profusely. All that’s required is to be gracious, and make the person feel like a valued customer. Think of this as building the social framework for an inclusive community (in the absence of the physical architecture).

Assume all customers are capable and competent

Make sure the way you deal with everyone is inclusive. People may have hearing, vision or even communication difficulties, so it’s important to make sure employees takes time to communicate clearly.

Listening is a quality that is vital when dealing with someone who is trying to acquire any service.

All too often communication is directed at those who may be accompanying the person with a disability.

Small things go a long way to helping the customer feel seen and respected for who they are.

However, if exaggerated gestures or loud, slow speech is used, it may come across as condescending and undo all the good work done so far. These strategies are often ineffective in communicating anything other than your own discomfort. If you are nervous or uncomfortable, just acknowledge it, take a breath and have a laugh about it – believe me, disabled people have heard all the silly things before, and survived.

Develop good community partnerships

Local organisations that cater for the disabled are often looking for ways to participate in the wider community and no offer of assistance will go astray. Even if premises are inaccessible, there are other ways to embrace the diversity existing in your own neighbourhood, bearing in mind that this is your client base. McClain Nhlapo said it is by forming those relationships and learning from people personally, that true access can be nurtured and social inclusion can occur.

Finally as she pointed out, “Exclusion limits opportunities and the real trigger of economic growth is inclusion.”

Source: http://www.theguardian.com/sustainable-business/2016/feb/18/disability-conference-highlights-costs-of-exclusion-and-opportunities-for-change

The Aspiring Leaders Program presents ‘Let’s talk about advocacy’

‘Let’s talk about advocacy’

What does advocacy mean?

What is self-advocacy?

When do you need advocacy?

Tuesday March 1st 1.30 – 3.30pm

Guest speaker Julia Hawkins of Perth Home Care Services and a panel of advocacy experts to answer questions

Nihal Iscel from Ethnic Disability Advocacy Centre (EDAC)
Megan Butt from Midlas
Carol Franklin from People With disabilities WA (PWdWA)

At the NDIA office – on the corner of Marion Street and

Railway Parade in Midland. Street parking is available.

Please let us know you are attending and if you have any access needs,

Contact Jane at E-QUAL on 9389 9930 or jane@e-qual.net

This program is funded by the National Disability Insurance Agency

Developing the capacity of people with disability to act as leaders